Start by keeping people away from the risk.
For split limbs, unstable trees, or storm damage, describe what has moved, what is exposed, and what could be affected.
Share clear photographs from a safe distance and explain whether buildings, roads, vehicles, walls, or overhead lines are nearby. Availability and the next safe step must be confirmed directly.
Tree work services
Services for every tree and site.
Choose the work required, then confirm access, surroundings, clearing, and the expected finish.
Make the first message about the immediate situation.
Clear information about visible damage, exposed property, safe access, and location helps the team discuss what must happen next.
Visible damage
Describe split limbs, leaning sections, exposed roots, storm damage, or other changes you can see without approaching the risk.
People and property nearby
Explain what is below or beside the tree, including buildings, vehicles, walls, roads, gardens, or neighbouring areas.
Safe photographs
Photograph the full tree and affected area only from a position where you can remain clear of unstable branches or other hazards.
Direct confirmation
Share the suburb and access details, then confirm current availability, the next step, and the proposed scope directly.
What to discuss before booking.
Tree and surroundings
Describe the tree, nearby roofs, walls, lines, gardens, neighbouring areas, and anything that limits the work zone.
Access and equipment
Confirm gate widths, driveway access, parking, slopes, steps, and where debris or equipment may move.
Finish and removal
Agree what stays, what is removed, whether stump work is included, and how the final area should be left.
Urgent tree-work questions.
These answers help prepare the first conversation. The final method, scope, and availability are confirmed for the actual site.
What should I send first?
Send the suburb, a description of what changed, clear photographs taken from a safe distance, access information, and details of anything exposed nearby.
Can attendance time be guaranteed online?
No. Current availability and timing must be confirmed directly for the location and situation. Keep people away from the affected area while making contact.
Which site details matter most?
Mention gates, roads, shared access, walls, roofs, vehicles, overhead lines, and any area that cannot be entered safely.
Prepare an emergency tree-work estimate.
Emergency removal is already selected. Describe the affected trees and site, but keep people away from unstable branches and confirm current availability directly.
One team for the tree work and clear-up.
Send the location, service needed, access notes, and photographs that show the surrounding area.